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Privacy Policy

Last updated: 16 June 2026

Stackly Digital Pty Limited (ABN to be issued) ("Stackly Digital", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and applicable laws of New South Wales, Australia.

1. About us

Stackly Digital is a website design and digital services business based in Sydney, New South Wales. You can contact us at any time at info@stacklydigital.com.au or via stacklydigital.com.au.

2. What personal information we collect

We may collect the following categories of personal information:

  • Identity and contact details (name, business name, email address, phone number, postal address);
  • Enquiry and project information you provide via our website forms, email or phone;
  • Billing and payment information processed through our third-party payment processors;
  • Account credentials and content you supply for the build of your website;
  • Technical data such as IP address, browser type, device identifiers, referring URLs and pages visited;
  • Communications between you and us, including support requests and feedback.

We do not generally collect sensitive information. If we need to, we will request your express consent first.

3. How we collect personal information

We collect personal information directly from you when you:

  • complete a form, request a quote, or contact us;
  • engage us to design, build, host or manage a website;
  • subscribe to updates or correspond with us by email; or
  • visit our website (via cookies and similar technologies).

In some cases we may collect information from third parties such as your representatives, payment processors, hosting providers, or publicly available sources, where it is reasonable and practicable to do so.

4. Why we collect, hold, use and disclose your information

We use personal information to:

  • respond to enquiries and provide quotes;
  • deliver, support and improve our products and services;
  • process payments and manage our customer relationships;
  • communicate with you about your account, projects, security and changes to our services;
  • send service updates and, with your consent, marketing communications you can opt out of at any time;
  • comply with our legal obligations and enforce our terms; and
  • protect against fraud, misuse and security incidents.

5. Disclosure of personal information

We may disclose personal information to:

  • our staff, contractors and professional advisers on a need-to-know basis;
  • third-party service providers (for example hosting, email, analytics, payment, and CRM providers);
  • government, regulatory and law enforcement bodies where required or authorised by law; and
  • any party with your consent or as otherwise permitted under the Privacy Act.

6. Overseas disclosure

Some of our service providers (such as cloud hosting and analytics platforms) may store or process personal information outside Australia, including in the United States and the European Union. Where we disclose personal information overseas, we take reasonable steps to ensure recipients handle that information in a manner consistent with the APPs.

7. Cookies and analytics

Our website uses cookies and similar technologies to remember preferences, measure usage and improve your experience. You can disable cookies in your browser settings, but parts of our site may not function as intended.

8. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure, including access controls, encryption in transit, and vetted vendors. We retain personal information only for as long as needed for the purposes set out in this policy or as required by law.

9. Access, correction and complaints

You may request access to or correction of the personal information we hold about you by contacting info@stacklydigital.com.au. We will respond within a reasonable period.

If you believe we have breached the APPs, please contact us with details of your complaint. We will investigate and respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

10. Children

Our services are directed to businesses and are not intended for children under 16. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website and will be effective from the date posted.

12. Contact us

Stackly Digital Pty Limited
Sydney, New South Wales, Australia
Email: info@stacklydigital.com.au
Web: stacklydigital.com.au